Excellent scenery instructions and videos, "Realistic Scenery Volume 2," featuring Magic Water™, available from Paul Scoles at www.paulscoles.com
Hi Dave, Magic Water is the best. The lake on my HO layout has become a focal point. Magic Water was easy to apply, there was no mess to deal with, and the final outcome deserves an A+. My many thanks and appreciation to you. Tim - Colorado Springs CO
Letter received March 5th, 2012
Attn: Quality Manager,
Let me take this opportunity to express my EXTREME dissatisfaction with your "Magic Water" product. I thoroughly mixed the two components per your directions in a clean stainless stell container. I poured it into the area and have now waited 4 days with no signs of adequate cure. I work with two part mixes every day. I am familiar with the intricacies of such. This product is not going to cure out. The ambient temp is 68 deg F. The relative humidity is 55%. These are optimum curing conditions. No structuring has taken place. All that HAS occurred is that your product has made a mess out my layout. I wish there was a way to recoup the time, expense and frustration that I will be experiencing in the next few weeks. I do plan on telling as many people as possible in any number of ways about the poor product and my experiences with it.
3/5/12 Phoned his work number and left a voicemail message and then followed up with this email at his work address:
Hi Bill. I left you a phone message today in response to the letter you wrote me.
If the product has not set and it was mixed 1 part "A", to 2 parts "B", then it was not mixed thoroughly. This has happened in the past, which is why I have put an update in every box as well as on my website, reiterating the importance of a complete mix.
It has been an easy fix from the start as I mentioned in my message. A thin pour over the existing pour takes care of it. No need to dig out the "soft" pour.
As I said on the phone you are the second person to get mad at me in 6 & 1/2 years of Magic Water business. The first had a leak. If you dont have enough product to do the fix, let me know and I will send you some.
Bottom line, The product does work as anyone who had used it will testify, and anyone who has had a problem has been treated with respect, courtesy, and satisfaction.
Looking forward to your response.
Note: As of today 4/2/12 I have not heard back from him. I put my contact info in the box for a reason: please pick up the phone and call me if you are having difficulty or need help!
The "pond pour" on my 7 yr. old grandson's new layout went off without a hitch........an unqualified success!!
"Thank You" for excellent instructions, excellent product, and excellent service.
If you would care to use this email as an endorsement for your product, please feel free.
Jim Jeffries & Jayden
Dave, here is the photo of Eagle River, This is the river that I poured for the symposium in Elkhart, Indiana, in the spring.
Typical of me, my river feature is eighteen feet long and runs right down one side of the layout. My wife thought I was mad to go for something so big when I've never done one before, but even she says it looks fantastic now its finished and puts it all down to your product - no word of praise for my skills - but that's what wives do isn't it !
just saying hello and telling you I still love my Magic Water...nothing on the market compares to your product...I have some dioramas that have set in my garage for 2 years...through 100 degree to 20 degree weather...I swear...they still look like the day I made them...no yellowing...no shrinking...no cracking...no discoloring...nothing...perfect just like the day I made them...when I wanna take pics...I wipe off the water area with a wet clothe...it's so hard you just can't hurt it...anyway...I just did this little bridge/canoe scene and am sending you some pics...hope all is well...thanks for the great product...it's the best...regards...Michael Miller