Bad Experience?

Here’s the lone negative letter I have received.  Its not a perfect world.

I don’t usually complain or send responses, but I have to on your product.  Maybe 10 years ago this stuff was good, but that was the messiest stuff and most difficult stuff to use.  I used it and what a freakin mess and really just a horrible product, compared to Realistic Water, or the best Envirotex.
I wish I would have never bought this runny stuff.
Dave Miller
2/15/08

My response:
Dave.  I’m sorry you had a bad experience with the product.  What exactly happened?  Let me know.  I’ll do whatever it takes to satisfy you.  It sounds like you had a leak?
Sincerely, Dave Williams
2/15/08


Dave's response:
Too runny, I really like envirotex.  I think it’s used by more model railroaders, and it’s a lot cheaper.  No big deal.
Dave Miller
2/15/08

Note: Magic Water has only been out since 9/11/05.